/* MU Éter — Central de Suporte 2.0
   Superfície isolada pelo prefixo esp- (Éter Support Premium). */

.esp-hero,
.esp-ticket-hero,
.esp-summary,
.esp-workspace,
.esp-access,
.esp-system-alert,
.esp-resources,
.esp-security,
.esp-conversation { box-sizing: border-box; }

.esp-kicker {
    display: inline-flex;
    align-items: center;
    gap: 9px;
    color: #d9b85e;
    font-family: var(--eter-font, Cinzel, serif);
    font-size: 10px;
    font-weight: 700;
    letter-spacing: .23em;
    line-height: 1.3;
}

.esp-kicker > i {
    width: 25px;
    height: 1px;
    background: linear-gradient(90deg, transparent, #d9b85e);
    box-shadow: 0 0 12px rgba(217,184,94,.4);
}

.esp-hero {
    position: relative;
    min-height: 505px;
    margin: -58px calc(50% - 50vw) 0;
    overflow: hidden;
    display: flex;
    align-items: center;
    padding: 66px max(32px, calc((100vw - 1180px) / 2)) 82px;
    border-bottom: 1px solid rgba(213,172,67,.27);
    background: #07090c;
    isolation: isolate;
}

.esp-hero__art,
.esp-hero__veil {
    position: absolute;
    inset: 0;
    width: 100%;
    height: 100%;
}

.esp-hero__art {
    z-index: -3;
    object-fit: cover;
    object-position: center 48%;
    opacity: .74;
    filter: saturate(.82) contrast(1.08);
}

.esp-hero__veil {
    z-index: -2;
    background:
        linear-gradient(90deg, rgba(5,6,8,.97) 0%, rgba(6,7,11,.91) 27%, rgba(7,8,12,.57) 58%, rgba(5,6,8,.82) 100%),
        linear-gradient(0deg, #08090c 0%, transparent 30%, rgba(4,5,8,.22) 100%);
}

.esp-hero__sigil {
    position: absolute;
    z-index: -1;
    top: 50%;
    left: 66%;
    width: 370px;
    aspect-ratio: 1;
    translate: -50% -50%;
    border: 1px solid rgba(205,159,48,.13);
    border-radius: 50%;
    opacity: .85;
}

.esp-hero__sigil::before,
.esp-hero__sigil::after,
.esp-hero__sigil i {
    content: "";
    position: absolute;
    inset: 12%;
    border: 1px solid rgba(160,105,255,.12);
    rotate: 45deg;
}

.esp-hero__sigil::after { inset: 27%; border-color: rgba(224,183,76,.22); }
.esp-hero__sigil i:nth-child(1) { inset: 39%; background: rgba(123,71,204,.07); }
.esp-hero__sigil i:nth-child(2) { inset: 4%; rotate: 22.5deg; border-color: rgba(224,183,76,.08); }
.esp-hero__sigil i:nth-child(3) { inset: 21%; rotate: 67.5deg; border-color: rgba(224,183,76,.1); }

.esp-hero__content {
    position: relative;
    z-index: 1;
    width: min(650px, 61vw);
}

.esp-hero__content h1,
.esp-ticket-hero h1 {
    margin: 15px 0 16px;
    color: #f6f1e8;
    font-family: var(--eter-display, Cinzel, serif);
    font-size: clamp(40px, 5.2vw, 71px);
    font-weight: 500;
    letter-spacing: -.035em;
    line-height: .98;
    text-wrap: balance;
}

.esp-hero__content > p {
    width: min(590px, 100%);
    margin: 0;
    color: rgba(229,224,216,.72);
    font-size: 16px;
    line-height: 1.75;
}

.esp-hero__actions {
    display: flex;
    flex-wrap: wrap;
    gap: 10px;
    margin-top: 27px;
}

.esp-hero__status {
    position: absolute;
    right: max(32px, calc((100vw - 1180px) / 2));
    bottom: 75px;
    width: 235px;
    padding: 22px 22px 20px;
    border: 1px solid rgba(213,172,67,.28);
    background: linear-gradient(145deg, rgba(14,13,18,.88), rgba(6,7,10,.95));
    box-shadow: 0 24px 70px rgba(0,0,0,.42), inset 0 1px rgba(255,255,255,.025);
}

.esp-hero__status::before,
.esp-summary::before,
.esp-compose::before,
.esp-tickets::before,
.esp-conversation::before {
    content: "";
    position: absolute;
    top: -1px;
    left: 22px;
    width: 54px;
    height: 1px;
    background: #d8b755;
    box-shadow: 0 0 17px rgba(216,183,85,.45);
}

.esp-hero__status-icon {
    display: grid;
    place-items: center;
    width: 48px;
    height: 48px;
    margin-bottom: 17px;
    border: 1px solid rgba(213,172,67,.28);
    rotate: 45deg;
    color: #e2c46f;
    background: rgba(213,172,67,.06);
}

.esp-hero__status-icon svg { rotate: -45deg; }
.esp-hero__status > small,
.esp-summary small,
.esp-section-head p,
.esp-ticket-hero__state small,
.esp-system-alert small,
.esp-resource-grid small,
.esp-access__copy > p { color: rgba(196,190,179,.54); }

.esp-hero__status > small {
    display: block;
    font-family: var(--eter-font, Cinzel, serif);
    font-size: 9px;
    letter-spacing: .17em;
}

.esp-hero__status > strong {
    display: block;
    margin: 5px 0 10px;
    color: #f2ebdd;
    font-family: var(--eter-display, Cinzel, serif);
    font-size: 19px;
    letter-spacing: .04em;
}

.esp-hero__status > em {
    display: flex;
    align-items: center;
    gap: 7px;
    color: rgba(209,202,190,.66);
    font-size: 8px;
    font-style: normal;
    letter-spacing: .13em;
}

.esp-hero__status > em i {
    width: 7px;
    height: 7px;
    border-radius: 50%;
    background: #50cb78;
    box-shadow: 0 0 10px rgba(80,203,120,.7);
}

.esp-hero__status > em.is-offline i { background: #bf6a5a; box-shadow: none; }

.esp-summary {
    position: relative;
    z-index: 2;
    display: grid;
    grid-template-columns: 1.35fr repeat(3, 1fr);
    min-height: 96px;
    margin: -38px 0 52px;
    border: 1px solid rgba(213,172,67,.26);
    background: rgba(7,8,10,.96);
    box-shadow: 0 28px 60px rgba(0,0,0,.35);
}

.esp-summary article {
    display: flex;
    align-items: center;
    justify-content: center;
    gap: 13px;
    padding: 20px 24px;
    border-right: 1px solid rgba(213,172,67,.12);
}

.esp-summary article:last-child { border-right: 0; }
.esp-summary article > span { color: #dfbd5e; }
.esp-summary small { display: block; font-size: 8px; letter-spacing: .19em; }
.esp-summary strong { display: block; margin-top: 5px; color: #eee7db; font-family: var(--eter-display, Cinzel, serif); font-size: 15px; font-weight: 600; }
.esp-summary article:not(:first-child) { flex-direction: column; gap: 0; text-align: center; }
.esp-summary article:not(:first-child) strong { color: #d9b85e; font-size: 22px; }

.esp-section-head {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    gap: 20px;
}

.esp-section-head h2,
.esp-access h2,
.esp-system-alert h2,
.esp-security h2,
.esp-conversation h2 {
    margin: 8px 0 7px;
    color: #f0eade;
    font-family: var(--eter-display, Cinzel, serif);
    font-size: clamp(25px, 3vw, 38px);
    font-weight: 500;
    letter-spacing: -.025em;
    line-height: 1.12;
}

.esp-section-head p,
.esp-access__copy > p,
.esp-system-alert p,
.esp-security p,
.esp-conversation > .esp-section-head p {
    max-width: 650px;
    margin: 0;
    font-size: 14px;
    line-height: 1.65;
}

.esp-workspace {
    display: grid;
    grid-template-columns: minmax(0, 1.22fr) minmax(330px, .78fr);
    gap: 20px;
    margin-bottom: 64px;
}

.esp-compose,
.esp-tickets,
.esp-access,
.esp-system-alert,
.esp-conversation {
    position: relative;
    border: 1px solid rgba(213,172,67,.17);
    background: linear-gradient(145deg, rgba(14,14,18,.91), rgba(7,8,11,.97));
    box-shadow: 0 22px 56px rgba(0,0,0,.22);
}

.esp-compose,
.esp-tickets { padding: 30px; }

.esp-account-seal {
    display: flex;
    align-items: center;
    gap: 10px;
    min-width: 152px;
    padding: 9px 12px;
    border: 1px solid rgba(213,172,67,.18);
    color: #d6b65c;
    background: rgba(213,172,67,.04);
}

.esp-account-seal > span { display: flex; flex-direction: column; gap: 3px; min-width: 0; }
.esp-account-seal span { font-size: 8px; letter-spacing: .16em; }
.esp-account-seal strong { overflow: hidden; color: #eee6d7; font-size: 11px; letter-spacing: .06em; text-overflow: ellipsis; }

.esp-guidance {
    display: flex;
    align-items: flex-start;
    gap: 10px;
    margin: 22px 0 18px;
    padding: 13px 15px;
    border-left: 2px solid #b79132;
    color: #d5b75f;
    background: rgba(181,139,42,.06);
}

.esp-guidance p { margin: 0; color: rgba(221,214,202,.69); font-size: 12.5px; line-height: 1.55; }
.esp-guidance svg { flex: 0 0 auto; margin-top: 1px; }

.esp-form {
    display: grid;
    grid-template-columns: minmax(170px, .72fr) minmax(0, 1.28fr);
    gap: 15px;
}

.esp-field { margin: 0; }
.esp-field--wide { grid-column: 1 / -1; }
.esp-field label { color: #cfc6b8; font-size: 10px; letter-spacing: .12em; text-transform: uppercase; }
.esp-field input,
.esp-field select,
.esp-field textarea {
    min-height: 47px;
    border-color: rgba(213,172,67,.18);
    color: #ece5d9;
    background: rgba(4,5,8,.72);
}

.esp-field textarea { min-height: 148px; resize: vertical; line-height: 1.6; }
.esp-field input:focus,
.esp-field select:focus,
.esp-field textarea:focus { border-color: rgba(223,188,94,.58); box-shadow: 0 0 0 3px rgba(202,155,53,.08); }
.esp-field > small { display: block; margin-top: 7px; color: rgba(192,184,172,.48); font-size: 10px; }
.esp-form__submit { grid-column: 1 / -1; justify-self: start; min-width: 210px; }

.esp-ticket-total {
    display: grid;
    place-items: center;
    flex: 0 0 48px;
    height: 48px;
    border: 1px solid rgba(213,172,67,.25);
    color: #dfbd5e;
    font-family: var(--eter-display, Cinzel, serif);
    font-size: 18px;
    background: rgba(213,172,67,.05);
}

.esp-empty {
    display: flex;
    min-height: 284px;
    flex-direction: column;
    align-items: center;
    justify-content: center;
    margin-top: 21px;
    padding: 28px;
    border: 1px solid rgba(213,172,67,.1);
    text-align: center;
    background: rgba(3,4,7,.34);
}

.esp-empty > span { color: rgba(217,184,94,.55); }
.esp-empty small { margin-top: 13px; color: #b99a4a; font-size: 8px; letter-spacing: .19em; }
.esp-empty h3 { margin: 7px 0; color: #e9e1d4; font-family: var(--eter-display, Cinzel, serif); font-size: 21px; }
.esp-empty p { max-width: 330px; margin: 0; color: rgba(198,191,180,.55); font-size: 12px; line-height: 1.6; }

.esp-ticket-list { display: grid; gap: 10px; max-height: 484px; margin-top: 21px; overflow: auto; padding-right: 4px; }
.esp-ticket-card { padding: 16px; border: 1px solid rgba(213,172,67,.12); background: rgba(3,4,7,.45); }
.esp-ticket-card__top { display: flex; align-items: center; justify-content: space-between; gap: 12px; }
.esp-ticket-card__top > span { color: rgba(213,172,67,.58); font-family: var(--eter-font, Cinzel, serif); font-size: 9px; letter-spacing: .16em; }
.esp-ticket-card h3 { margin: 11px 0 5px; color: #e9e2d6; font-family: var(--eter-display, Cinzel, serif); font-size: 15px; line-height: 1.35; }
.esp-ticket-card > p { margin: 0; color: rgba(193,185,174,.48); font-size: 10px; }
.esp-ticket-card > p span { padding: 0 5px; color: rgba(213,172,67,.34); }
.esp-ticket-card > a { display: inline-flex; gap: 8px; margin-top: 12px; color: #d8b85e; font-size: 9px; font-weight: 700; letter-spacing: .12em; }
.esp-ticket-card > a:hover { color: #f0d98e; }

.esp-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-height: 24px;
    padding: 5px 8px;
    border: 1px solid rgba(187,177,160,.18);
    color: rgba(212,204,192,.69);
    font-size: 8px;
    font-style: normal;
    font-weight: 700;
    letter-spacing: .11em;
    text-transform: uppercase;
}

.esp-badge.is-ok { border-color: rgba(75,205,119,.28); color: #72d991; background: rgba(54,171,93,.06); }
.esp-badge.is-gold,
.esp-badge.is-open { border-color: rgba(217,184,94,.3); color: #dbbc65; background: rgba(213,172,67,.05); }
.esp-badge.is-closed { color: rgba(190,182,170,.5); }

.esp-access {
    display: grid;
    grid-template-columns: minmax(0, .9fr) minmax(440px, 1.1fr);
    gap: 50px;
    margin-bottom: 64px;
    padding: 40px;
}

.esp-access__copy .btn { margin-top: 23px; }
.esp-steps { display: grid; gap: 0; margin: 0; padding: 0; list-style: none; }
.esp-steps li { display: grid; grid-template-columns: 52px 1fr; gap: 15px; padding: 15px 0; border-bottom: 1px solid rgba(213,172,67,.1); }
.esp-steps li:first-child { padding-top: 0; }
.esp-steps li:last-child { padding-bottom: 0; border-bottom: 0; }
.esp-steps li > span { color: rgba(216,183,85,.62); font-family: var(--eter-display, Cinzel, serif); font-size: 20px; }
.esp-steps small { display: block; color: rgba(217,184,94,.55); font-size: 8px; letter-spacing: .17em; }
.esp-steps strong { display: block; margin-top: 4px; color: #e9e2d5; font-family: var(--eter-display, Cinzel, serif); font-size: 15px; }
.esp-steps p { margin: 4px 0 0; color: rgba(195,187,175,.53); font-size: 11.5px; line-height: 1.5; }

.esp-system-alert {
    display: grid;
    grid-template-columns: auto 1fr auto;
    align-items: center;
    gap: 20px;
    margin-bottom: 64px;
    padding: 30px;
}

.esp-system-alert > span { display: grid; place-items: center; width: 48px; height: 48px; border: 1px solid rgba(197,101,81,.25); color: #cf806f; }
.esp-system-alert small { font-size: 8px; letter-spacing: .18em; }
.esp-system-alert h2 { margin: 5px 0; font-size: 25px; }

.esp-resources { margin-bottom: 56px; }
.esp-resource-grid { display: grid; grid-template-columns: repeat(3, 1fr); gap: 12px; margin-top: 23px; }
.esp-resource-grid a { position: relative; min-height: 180px; padding: 24px; overflow: hidden; border: 1px solid rgba(213,172,67,.15); color: inherit; background: linear-gradient(145deg, rgba(15,14,18,.83), rgba(7,8,11,.94)); transition: translate .25s ease, border-color .25s ease, background .25s ease; }
.esp-resource-grid a:hover { translate: 0 -3px; border-color: rgba(223,188,94,.4); color: inherit; background: linear-gradient(145deg, rgba(31,25,27,.85), rgba(8,8,12,.96)); }
.esp-resource-grid a > span { display: grid; place-items: center; width: 42px; height: 42px; margin-bottom: 18px; border: 1px solid rgba(213,172,67,.2); color: #d8b85e; rotate: 45deg; }
.esp-resource-grid a > span svg { rotate: -45deg; }
.esp-resource-grid small { display: block; font-size: 8px; letter-spacing: .18em; }
.esp-resource-grid strong { display: block; margin: 6px 0; color: #ece4d7; font-family: var(--eter-display, Cinzel, serif); font-size: 17px; }
.esp-resource-grid p { max-width: 260px; margin: 0; color: rgba(197,189,177,.52); font-size: 11.5px; line-height: 1.55; }
.esp-resource-grid a > em { position: absolute; right: 20px; bottom: 18px; color: #d8b85e; font-size: 18px; font-style: normal; }

.esp-security {
    display: grid;
    grid-template-columns: auto 1fr auto;
    align-items: center;
    gap: 20px;
    margin-bottom: 68px;
    padding: 28px 30px;
    border: 1px solid rgba(213,172,67,.18);
    background: linear-gradient(90deg, rgba(23,18,18,.86), rgba(7,8,11,.95));
}

.esp-security__icon { display: grid; place-items: center; width: 52px; height: 52px; border: 1px solid rgba(213,172,67,.27); color: #ddbd61; rotate: 45deg; }
.esp-security__icon svg { rotate: -45deg; }
.esp-security h2 { margin: 6px 0 4px; font-size: 24px; }
.esp-security > strong { min-width: 150px; color: #d8b85e; font-family: var(--eter-display, Cinzel, serif); font-size: 24px; text-align: right; }
.esp-security > strong small { display: block; margin-top: 4px; color: rgba(194,186,174,.47); font-family: inherit; font-size: 7px; letter-spacing: .15em; }

/* Conversa individual */
.esp-ticket-hero {
    position: relative;
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    align-items: end;
    gap: 30px;
    margin: -12px 0 20px;
    padding: 38px;
    overflow: hidden;
    border: 1px solid rgba(213,172,67,.18);
    background:
        radial-gradient(circle at 88% 20%, rgba(116,66,193,.17), transparent 34%),
        linear-gradient(145deg, rgba(17,15,20,.94), rgba(6,7,10,.98));
}

.esp-ticket-hero::after { content: ""; position: absolute; top: -140px; right: -70px; width: 310px; height: 310px; border: 1px solid rgba(213,172,67,.1); rotate: 45deg; }
.esp-back { position: relative; z-index: 1; display: inline-block; margin-bottom: 27px; color: rgba(209,188,126,.68); font-size: 9px; font-weight: 700; letter-spacing: .14em; }
.esp-ticket-hero h1 { position: relative; z-index: 1; max-width: 760px; margin-bottom: 13px; font-size: clamp(31px, 4.2vw, 55px); }
.esp-ticket-meta { position: relative; z-index: 1; display: flex; flex-wrap: wrap; gap: 14px; }
.esp-ticket-meta span { display: inline-flex; align-items: center; gap: 6px; color: rgba(204,196,184,.52); font-size: 10px; }
.esp-ticket-meta svg { color: rgba(217,184,94,.62); }
.esp-ticket-hero__state { position: relative; z-index: 1; display: flex; min-width: 195px; flex-direction: column; align-items: flex-end; gap: 9px; }
.esp-ticket-hero__state small { font-size: 8px; letter-spacing: .18em; }
.esp-ticket-hero__state em { color: rgba(196,187,174,.48); font-size: 10px; font-style: normal; }

.esp-conversation { margin-bottom: 20px; padding: 32px; }
.esp-message-list { display: grid; gap: 14px; margin-top: 26px; }
.esp-message { display: grid; grid-template-columns: 38px minmax(0, 1fr); gap: 11px; width: min(82%, 790px); }
.esp-message.is-staff { justify-self: end; grid-template-columns: minmax(0, 1fr) 38px; }
.esp-message.is-staff .esp-message__avatar { grid-column: 2; }
.esp-message.is-staff .esp-message__body { grid-column: 1; grid-row: 1; border-color: rgba(213,172,67,.27); background: linear-gradient(145deg, rgba(48,36,16,.26), rgba(9,9,12,.84)); }
.esp-message__avatar { display: grid; place-items: center; width: 38px; height: 38px; border: 1px solid rgba(213,172,67,.18); color: #caaa51; background: rgba(213,172,67,.04); }
.esp-message__body { padding: 16px 18px; border: 1px solid rgba(184,176,163,.13); background: rgba(3,4,7,.46); }
.esp-message__body header { display: flex; align-items: center; gap: 8px; margin-bottom: 10px; }
.esp-message__body header strong { color: #e9e1d4; font-size: 11px; }
.esp-message__body header span { padding: 3px 5px; border: 1px solid rgba(213,172,67,.22); color: #d5b55a; font-size: 7px; letter-spacing: .12em; }
.esp-message__body time { margin-left: auto; color: rgba(192,184,172,.4); font-size: 9px; }
.esp-message__body > p { margin: 0; color: rgba(222,215,204,.72); font-size: 13.5px; line-height: 1.7; }

.esp-reply { margin-top: 26px; padding: 24px; border: 1px solid rgba(213,172,67,.16); background: rgba(4,5,8,.52); }
.esp-reply__head { display: flex; align-items: center; justify-content: space-between; gap: 16px; margin-bottom: 18px; }
.esp-reply__head small { color: rgba(213,172,67,.62); font-size: 8px; letter-spacing: .18em; }
.esp-reply__head h3 { margin: 4px 0 0; color: #eae2d5; font-family: var(--eter-display, Cinzel, serif); font-size: 19px; }
.esp-reply__head > span { display: inline-flex; align-items: center; gap: 7px; color: rgba(206,184,120,.6); font-size: 8px; letter-spacing: .12em; }
.esp-reply .btn { margin-top: 15px; }

.esp-closed { display: grid; grid-template-columns: auto 1fr auto; align-items: center; gap: 17px; margin-top: 26px; padding: 21px; border: 1px solid rgba(213,172,67,.14); background: rgba(4,5,8,.5); }
.esp-closed > span { color: rgba(213,172,67,.54); }
.esp-closed small { color: rgba(213,172,67,.54); font-size: 8px; letter-spacing: .16em; }
.esp-closed h3 { margin: 4px 0; color: #e5ddd0; font-family: var(--eter-display, Cinzel, serif); font-size: 17px; }
.esp-closed p { margin: 0; color: rgba(194,186,174,.5); font-size: 11px; }
.esp-security--compact { margin-bottom: 68px; }

@media(max-width:1040px) {
    .esp-hero__content { width: min(620px, 67vw); }
    .esp-hero__status { right: 25px; width: 205px; }
    .esp-workspace { grid-template-columns: 1fr; }
    .esp-ticket-list { max-height: none; grid-template-columns: repeat(2, minmax(0, 1fr)); }
    .esp-empty { min-height: 220px; }
}

@media(max-width:820px) {
    .esp-hero { min-height: 490px; padding: 55px 24px 74px; }
    .esp-hero__content { width: min(610px, 100%); padding-right: 170px; }
    .esp-hero__content h1 { font-size: clamp(37px, 8vw, 59px); }
    .esp-hero__status { right: 20px; bottom: 66px; width: 165px; padding: 17px; }
    .esp-hero__status-icon { width: 40px; height: 40px; }
    .esp-summary { grid-template-columns: repeat(2, 1fr); }
    .esp-summary article:nth-child(2) { border-right: 0; }
    .esp-summary article:nth-child(-n+2) { border-bottom: 1px solid rgba(213,172,67,.12); }
    .esp-access { grid-template-columns: 1fr; gap: 32px; }
    .esp-resource-grid { grid-template-columns: 1fr; }
    .esp-resource-grid a { min-height: 150px; }
    .esp-security { grid-template-columns: auto 1fr; }
    .esp-security > strong,
    .esp-security > .btn { grid-column: 2; text-align: left; }
    .esp-ticket-hero { grid-template-columns: 1fr; }
    .esp-ticket-hero__state { align-items: flex-start; }
    .esp-message { width: 94%; }
}

@media(max-width:620px) {
    .esp-hero { min-height: 530px; align-items: flex-start; padding-top: 52px; }
    .esp-hero__content { padding-right: 0; }
    .esp-hero__content h1 { font-size: 40px; }
    .esp-hero__content > p { font-size: 14px; }
    .esp-hero__status { right: 24px; bottom: 58px; left: 24px; width: auto; display: grid; grid-template-columns: 40px 1fr; grid-template-rows: auto auto auto; column-gap: 13px; }
    .esp-hero__status-icon { grid-row: 1 / 4; margin: 2px; }
    .esp-hero__status > small,
    .esp-hero__status > strong,
    .esp-hero__status > em { grid-column: 2; }
    .esp-hero__status > strong { margin: 3px 0 5px; }
    .esp-summary { margin-bottom: 38px; }
    .esp-summary article { min-height: 76px; padding: 13px; }
    .esp-summary article:first-child { gap: 8px; }
    .esp-summary strong { font-size: 12px; }
    .esp-summary article:not(:first-child) strong { font-size: 18px; }
    .esp-compose,
    .esp-tickets,
    .esp-access,
    .esp-system-alert,
    .esp-conversation,
    .esp-ticket-hero { padding: 22px; }
    .esp-section-head { flex-direction: column; }
    .esp-account-seal { width: 100%; }
    .esp-form { grid-template-columns: 1fr; }
    .esp-field--wide,
    .esp-form__submit { grid-column: auto; }
    .esp-form__submit { width: 100%; }
    .esp-ticket-list { grid-template-columns: 1fr; }
    .esp-access { gap: 28px; }
    .esp-system-alert { grid-template-columns: auto 1fr; }
    .esp-system-alert .btn { grid-column: 1 / -1; }
    .esp-security { grid-template-columns: 1fr; }
    .esp-security__icon { margin: 8px; }
    .esp-security > strong,
    .esp-security > .btn { grid-column: auto; }
    .esp-ticket-hero h1 { font-size: 32px; }
    .esp-message,
    .esp-message.is-staff { width: 100%; grid-template-columns: 30px minmax(0, 1fr); }
    .esp-message.is-staff .esp-message__avatar { grid-column: 1; }
    .esp-message.is-staff .esp-message__body { grid-column: 2; }
    .esp-message__avatar { width: 30px; height: 30px; }
    .esp-message__body { padding: 14px; }
    .esp-message__body header { flex-wrap: wrap; }
    .esp-message__body time { width: 100%; margin-left: 0; }
    .esp-reply__head { align-items: flex-start; flex-direction: column; }
    .esp-closed { grid-template-columns: auto 1fr; }
    .esp-closed .btn { grid-column: 1 / -1; }
}

@media(max-width:440px) {
    .esp-hero { min-height: 550px; padding-right: 18px; padding-left: 18px; }
    .esp-hero__actions { display: grid; grid-template-columns: 1fr; }
    .esp-hero__actions .btn { width: 100%; }
    .esp-hero__status { right: 18px; left: 18px; }
    .esp-summary { margin-right: -2px; margin-left: -2px; }
    .esp-summary small { letter-spacing: .1em; }
    .esp-compose,
    .esp-tickets,
    .esp-access,
    .esp-system-alert,
    .esp-conversation,
    .esp-ticket-hero { padding: 18px; }
    .esp-ticket-meta { flex-direction: column; gap: 7px; }
}

@media(prefers-reduced-motion:reduce) {
    .esp-resource-grid a { transition: none; }
}